No. 

Orders received after Friday afternoon—around 4:00 p.m., once our couriers have been—will be collected on Monday. We do pack them in advance, so you will receive tracking details immediately.

No.

We ship everything directly from our own stock, and we're proud of that! 

If something is no longer available, we usually reorder it, and you can order it as soon as the product is back in stock.

Would you like something that's sold out? Leave your email address on the relevant product page.

Large and heavy punching bags can only be collected from our showroom in Waddinxveen. Smaller accessories such as double-end balls and mounting hardware can be ordered online. Check the product page for the specific delivery options

In this case, you can contact us via the contact form on the website. We can then check where your package is at that time. (We usually cannot see more than you can with your tracking code.)

If necessary, we will initiate an investigation with the courier service. This can only be done after 72 hours and requires a form in which you declare that you have not received it. Please note: this is legally binding and must therefore be completed truthfully. The courier services will request GPS data from the couriers on duty.

Always check first whether the money has actually been debited from your account.

Check whether your order confirmation has ended up in your “spam” folder.

The seller is responsible for correct shipping.

If the customer changes or has the address changed after the seller (company) has shipped the package, responsibility lies with the customer.

This only applies if the package is returned to the sender; if a package is lost, the seller is still responsible.

Yes.

You can check out directly through our website if you live in the Netherlands, Belgium, or France. However, if you would like to order something from another EU country, that is also possible.

Contact us to discuss the options. We can create a payment link for you, or you can make a bank transfer to our IBAN after we have provided you with the total price, including shipping.

Received and paid orders are normally packed and shipped within 1 business day Our couriers generally collect our packages around 4 p.m. We strive to process every order immediately after receiving it, but are dependent on the number of orders and how busy our physical store is.

After packing, we hand responsibility over to UPS & DPD (our regular courier services) to maintain their fast delivery times. Together with UPS & DPD, we strive to ensure fast delivery.

Normally, the package will be delivered to you by the courier 1 to 2 business days after shipping (that is, after it has been collected from us). You will of course receive a tracking email that will keep you continuously informed about your package status.

When you place and pay for an order with us, we pack it within 1 business day. Our couriers collect the packages from us every business day and take them to the distribution center. 

Our website stock levels are 99% accurate and are updated continuously. 

For example, if you place an order at 7 p.m., we will pack it and hand it to the courier on the next business day.

If you place an order at, for example, 2 p.m., we will try to pack it and hand it to the courier on the same business day, but whether we manage this depends on how busy we are. If not, it will still be dispatched within 1 business day, but on the following day.

Normally, you will receive your package within 1 to 2 business days after dispatch. You will of course receive tracking information by email.

You can take your time to consider your webshop purchase. If you are not completely satisfied with your webshop order, you may return it within 30 days to us, provided that you have not used the product, of course. The product must be returned to us within 30 days, so do not wait until the last moment to send it back.

For returns, make sure that the item is in its original packaging with the labels still attached.

Yes.

When returning a product that is part of a set, the discount you previously received will be deducted .Since the product is missing from the set, the set is no longer complete. As a result, the discount expires because the set purchase is no longer valid. We will therefore deduct the set discount from the returned product.

If you return this item and want a different size (because, for example, you need another size), no discount will of course be deducted. This is only possible if you order the correct (different) size before returning the item. 

You can return unused products in their original condition to our address. This is explained in more detail in our returns portal. (PLEASE NOTE: We must receive it within 30 days.)

Of course, all products must be unused and in their original packaging (with tags attached). More information is available on our returns page. The following products may NOT be returned:
- Mouthguards and dental protectors
- Handwraps and inner gloves
- Gel-wraps
- Groinguards
- Underwear & sports bras
- B-grade products & final sale
- Exclusive products from Di Nardo & Winning — these are sold exclusively under in-store terms (no distance-selling rights or cooling-off period)

You may only unpack or use the product to the extent necessary to assess whether you wish to keep it. Consider the possibilities you would also have in a physical store. In a physical store, you cannot hold a sparring session. A good example is shadowboxing with the new boxing gloves: this can also be done in a physical store, so do not take the products to training to try them out.

B-grade products have manufacturing defects and are therefore sold at a (substantial) discount. Where possible, the defects are mentioned in the product description. 

B-GRADE PRODUCTS CANNOT BE RETURNED.

Upon arrival at our warehouse, we inspect all returns. If we determine that a product has been used/damaged/washed , no longer has its labels attached and/or has no packaging, we will not accept the return.

We will send the return back at the customer's expense (€ 20 original shipping costs and the costs incurred for the return label) plus € 25 in repackaging and administration fees (total € 45), due to the customer's responsibility for an unacceptable return. We will create a payment link for this. It must be paid within 8 days.

You can return the (unused) product in its original condition to our address. This is explained in more detail in our returns portal. (PLEASE NOTE: It must be in our possession within 30 days).

Of course, all products must be unused and in their original packaging (with tags attached). More information is available on our returns page.

No.

We do not exchange products. You CAN return the (unused) product and order the other desired product and/or size yourself right away.

You can return the previously ordered product through Our returns portal within 30 days (PLEASE NOTE: It must be received by us within 30 days).

Of course, all products must be unused and in their original packaging (with tags attached). More information on Our returns page

As soon as your return has been processed (usually within 7 business days; please allow extra time during busy periods), your refund will be issued immediately. In most cases, it will be back in your account within 3 business days.

If your order has not yet been shipped by us, it is best to send a reply to your order confirmation. If your order has already been shipped, you can return it to us. 

Yes.

You pay the return shipping costs yourself. Through our returns portal, you can send the package to us free of charge, but we deduct these return costs when issuing your refund. Below is an overview of the return costs. 

• Return costs within the Netherlands: € 6,95
• Return costs outside the Netherlands: € 9,95
• In-store returns: free

No.

There is a credit on the account, and if a balance remains, it can simply be used for a subsequent order.

After ordering and paying through the webshop, you will receive the Fight2Win gift card directly in your inbox.

The Fight2Win gift voucher can be redeemed in our webshop (as a discount code) and in our physical store.

In the physical showroom, you can pay with:

- iDEAL/Bancontact - Internet banking
- Cash
- Youth Fund letter

No.

We do not accept credit cards or payments via PayPal. All payments in our online store are securely processed via iDEAL (NL) and Bancontact (BE).

No.

This is not possible; we do not make exceptions to this either. Not even for municipalities, government agencies, and/or schools. You can pay for the products you want in our store or online shop. You will receive an order confirmation from which you can also download your VAT invoice..

No.

It is not possible to pay upon delivery.

All payments in our online store are processed securely via iDeal (NL) and Bancontact (BE). This is done through the Shopify and MultiSafepay platforms. We do not accept PayPal or credit cards.

Most of the range is available in the showroom. Some models or sizes are available exclusively online. Would you like to make sure a specific product is in stock? Please contact us in advance via our contact form.

Yes—the team in the showroom will be happy to help you choose the right size, weight, and model for your sport and skill level. Whether you're a beginner or an advanced athlete, we'll take the time to advise you on the best option within your budget.

Yes – you can order online and collect your order from the showroom in Waddinxveen. This saves on shipping costs, and you can check the products immediately when collecting them. Indicate when placing your order that you want to collect it.

The Fight2Win showroom in Waddinxveen is open 6 days a week. Monday through Saturday from 10:00 to 16:00.

The Fight2Win showroom is located in Waddinxveen. Here, you can view, try on, and purchase all the products in our range, from boxing gloves and shin guards to gymbags and complete kickboxing sets from brands such as Hayabusa, Rival, Winning, Booster, and King Pro Boxing.

Yes, you can always bring a defective product to our showroom in Waddinxveen. We will inspect the product on-site and work together to find the best solution. Preferably, bring your proof of purchase. The showroom is open 6 days a week.

Normal wear and tear due to intensive use is not covered by the warranty — this applies to all martial arts equipment. The warranty covers manufacturing defects such as stitching coming undone, broken fasteners, or material defects not caused by use. Not sure whether your situation is covered by the warranty? Contact us and include photos — we will always assess your situation fairly.

Some brands offer additional service for defects outside the warranty period—this varies by brand and situation. Fight2Win is always happy to help and, if necessary, will contact the brand representative. Contact us via the contact form with a description and photos of the defect, and we’ll see what we can do for you.

Padding that sinks abnormally quickly within the warranty period is a manufacturing defect. In this situation, please contact us immediately. Normal padding compression after many hours of training is not a defect—premium gloves from brands such as Winning, Rival, and Hayabusa are designed for intensive use but also have a natural lifespan.