Do you have a minimum order amount?
Yes. We apply a minimum order amount.
- €35 for private individuals
- €100 for companies
Of course you are always welcome to place an order in our real store for any amount.
Fight2Win
Fascinatio Boulevard 1164
2909 VA Capelle aan den IJssel
Do I have to pay shipping costs?
Whether you have to pay shipping costs depends on the size of your order. Below an overview.
- Shipping costs within the Netherlands: €4.95 (and free from €99)
- Shipping costs outside the Netherlands: €6.95 (and free from €99)
When do I receive my order?
If you place an order with us on working days, it will be shipped within one working day. Please note that packages are not processed during the weekend, they will be processed on Monday. When your order is processed, you will immediately receive an email with the track & trace code.
Of course we do everything we can to keep the promised shipping day. If this is unexpectedly unsuccessful, we will inform you by e-mail or telephone.
Which delivery options can I choose?
We ship all orders via DPD and PostNL. We ship small orders via letterbox post, but we ship most orders via parcel post. In that case, you will automatically receive a track-and-trace code to track your order.
Typically you have 3 shipping methods to choose from:
- To an address (default)
- To a service point
- Pick up from the store
Can I still change an order that I have already placed?
No. To protect your data, an order can no longer be adjusted. If your order has not yet been shipped by us, you can cancel it.
What can I do if I placed an incorrect order?
If your order has not yet been shipped by us, you can cancel it and then place a new order. If your order has already been shipped, you can return it to us.
If you think that your problem can easily be solved by telephone, you can always give us a call: 010 - 226 38 68. In that case, we cannot guarantee that we will be able to solve it for you immediately.
How quickly will I be refunded once I cancel my order?
As soon as your return has been processed (usually within 7 working days), your money will be refunded immediately. In most cases, it will be back on your account within 2 days.
